Shipping Information
All individual orders ship the next business day from our Northern Ohio facility via FedEx Ground. Thank you for your trust and support.
What to Expect
Next Business Day Processing
All orders are processed and shipped the following business day after your order is placed. Orders ship Monday through Friday, excluding holidays.
Automatic Tracking Confirmation
You will receive an automatic shipping confirmation email with your FedEx tracking number as soon as your order ships.
Orders Fulfilled in Sequence
All orders are shipped in the order they are received. The sooner your order is placed, the sooner it will be on its way to you.
No Expedited Shipping
We do not offer expedited shipping for individual orders at this time. Please allow additional time during high-volume periods or for unforeseen carrier delays.
Time in Transit from Northern Ohio
We ship from Northern Ohio via FedEx Ground. Delivery times depend on your location. Use the table below to estimate how long it will take for your package to arrive after it ships.
| Region | States / Examples | Estimated Transit |
|---|---|---|
| Local | Ohio, Michigan, Indiana, Western PA | 1 Business Day |
| Midwest & Northeast | Illinois, New York, New Jersey, etc. | 2 Business Days |
| South & Southeast | Kentucky, Georgia, Florida, etc. | 3 Business Days |
| Western U.S. | Texas, Colorado, California, Washington, etc. | 4–5 Business Days |
ⓘ Transit times are estimates and may vary slightly due to weather, carrier schedules, or rural addresses.
Questions About Your Order?
Missing Tracking Email?
If you haven't received a tracking confirmation email, please reach out and we'll look into it right away.
info@msmproductsllc.com
Track Your Package
Once shipped, use your FedEx tracking number to follow your package's progress in real time.
Track on FedEx.com →
Warehouse Hours
Our warehouse ships Monday through Friday, excluding federal holidays. Orders placed on weekends will ship the following Monday.
General Questions
For anything else — order status, returns, or product questions — we're happy to help.
Contact us here →
Ready to start your recovery?
Thank you for supporting our business. We wish you the very best with your recovery.